If you have to jiggle, wiggle, or force the key in or out of the cylinder, something inside the lock is misaligned or worn. This can be a bent pin, debris inside the cylinder, or a key that has worn down to the point where it no longer fits cleanly.
When you turn the thumb turn or the key and the bolt does not slide out smoothly, the bolt mechanism may be binding, the strike plate may be misaligned, or the door may have shifted in the frame. A deadbolt that does not extend fully is a deadbolt that is not doing its job.
If the knob moves around when you grip it, the internal chassis, the set screw, or the mounting plate may be failing. A loose knob can eventually detach entirely, leaving you unable to open or close the door from one side.
If you have to lift the door, push it, or slam it to get the latch to catch, the strike plate and the latch are no longer aligned. This is often caused by the door settling in the frame over time, which is common in older Memphis homes.
The cylinder rotates but the bolt or latch does not move. This usually means the tailpiece or cam inside the lock has broken or disconnected from the cylinder. The lock looks like it is working from the outside, but it is not actually securing the door.
Internal components are rubbing against each other in ways they should not be. Springs may be broken, pins may be out of position, or debris may have entered the cylinder.
Sticking bolts, misaligned strike plates, broken tailpieces, worn cylinders, and thumb turn mechanisms that have lost tension. The deadbolt is the most critical lock on your door, and we prioritize getting it back to full function.
Loose knobs, broken springs, latch mechanisms that do not retract or extend properly, and cylinders that are difficult to turn. We fix the internal mechanism or replace the failed component without replacing the entire lock if the rest of the hardware is sound.
Over time, doors settle, frames shift, and the strike plate no longer lines up with the bolt or latch. We reposition or replace the strike plate and enlarge or adjust the mortise pocket in the frame so the bolt seats properly.
If the key does not turn smoothly in the cylinder, the issue may be worn pins, a bent key pin, debris, or corrosion inside the plug. We clean, rebuild, or replace the cylinder depending on the severity.
The internal mechanism that connects the cylinder to the bolt or latch can wear out or break over time. We replace springs, tailpieces, cams, and other internal components to restore proper function.
Electronic locks can malfunction due to battery failure, motor issues, connectivity problems, or firmware glitches. We troubleshoot and repair smart locks where possible. If the issue is beyond repair, we recommend a replacement and install it during the same visit.
Some older homes have mortise locks, antique knob sets, or heavy-duty deadbolts that were built to last. These locks are often higher quality than modern builder-grade hardware, and replacing them with something cheaper would be a downgrade. We repair these locks by sourcing compatible internal components and restoring the mechanism without altering the exterior appearance.
Other older homes have locks that previous owners attempted to fix with the wrong parts, improvised workarounds, or mismatched hardware. A knob from one brand on a cylinder from another, secured with screws that do not quite fit. We sort out the mess, determine what is salvageable, and either restore the lock properly or recommend a replacement that fits the existing door preparation. If you live in an older Memphis home and your locks are acting up, we have the experience to work with the hardware rather than defaulting to a generic modern replacement that may not fit the door or match the character of the house.